Refund policy

REFUND POLICY

Can I return my order? Yes. If the items you ordered aren't right for you, you may return them within 30 days of receiving them.

To be accepted, a return must meet the following conditions:

  • All parts and components are present, the packaging is undamaged, and the item is in the same condition it reached you in.
  • The item shows only ordinary handling; damage caused by careless use is not covered.
  • Anything where hygiene applies must be properly cleaned before the return is started.
  • Any fault was identified as soon as the item was received.
  • We reserve the right to pass shipping costs on to the customer.
  • Returns are assessed within 7 business days and, where the conditions above are satisfied, formally confirmed within that time.

Please note: We reserve the right to decline a returned item if we have reason to believe it has been worn or damaged.

How do I return my order?

If your order satisfies the conditions listed above, please follow these steps to begin the return process:

  1. Email us at: hello@mollyandsienna.com
  2. Make sure your email includes:
    • Your order number
    • The reason for the return
    • Photographs of the item, if it arrived damaged
    • Your full name
    • Your address

We will get back to you with the correct return address. Please never send a return to the address on the original parcel; we will give you the exact address only once you have contacted us. Return postage is paid by the customer.

A. CANCELLATION TERMS

Right of Withdrawal

You have 30 days to withdraw, counted from the day on which you, or a third party you have nominated who is not the carrier, took receipt of the final item.

Because our system is fully automated, orders begin processing the moment they are placed. For that reason we are unable to halt a shipment before it is delivered. To exercise your right of withdrawal, you must inform MOLLY & SIENNA of your decision in a clear statement (by email, for example). The withdrawal takes effect once the goods have been received back. Return shipping costs are the responsibility of the buyer.

Shipments in Transit

As our items are shipped from Asia, transit times can occasionally run longer, and this is outside our control. Once goods are already in transit, cancellation is not possible. Please wait for the parcel to arrive and then return it to us. You are welcome to notify us of the cancellation in advance, and sending us a shipping confirmation helps us process it quickly.

Consequences of Revocation

Should you withdraw from this contract, we will refund every payment received from you, excluding shipping costs, no later than 14 days from the day we receive both your notice of withdrawal and the returned goods. The refund will be issued using the same payment method as the original transaction.

ALL RETURNS MUST BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.